About Us

Mandarine Koueider is a registered business in the Arab Republic of Egypt, operating in the manufacture, distribution, and retail of premium confectionery and gourmet food products.

Scope of These Terms

• •These terms apply to all visits, purchases, and services via our website and mobile application.
• •By using our service, you agree to all terms stated here without exception.
• •If you disagree with any provision, please stop using the service immediately.

Permitted Use

• •Use the website for lawful purposes only.
• •Do not attempt to breach our systems or modify content.
• •Do not collect personal data of other users.
• •Do not use the website to post abusive or illegal content.

Account Responsibility

You are fully responsible for the confidentiality of your password and account information. If you notice any suspicious activity, notify us immediately.

Order Confirmation

• •All orders are subject to acceptance and verification of prices and availability.
• •We reserve the right to reject any order without giving reasons.
• •You will receive an order confirmation email immediately.

Prices & Shipping

• •Prices are displayed in Egyptian Pounds and are subject to change at any time.
• •Shipping costs are added at checkout and vary by location.
• •Some orders may require manual confirmation before processing.

Payment Methods

We accept: credit cards (Visa/Mastercard), bank transfers, and cash on delivery via WhatsApp. All transactions are fully encrypted and secure.

Delivery Timeframe

• •Cairo & Giza: 1-3 business days.
• •Other governorates: 3-7 business days.
• •Custom orders may take longer (you will be notified).

Return Policy

• •Damaged or mismatched items: full refund within 48 hours.
• •Change of mind: returns accepted only for unopened, fresh products.
• •Custom or modified items are not returnable.

Copyright & Trademarks

All content on the website (images, text, logos, videos) is protected by copyright and is the sole property of Mandarine Koueider. Distribution without explicit permission is prohibited.

Disclaimer

• •The website is provided "as is" without express or implied warranties.
• •We are not liable for indirect damages or data loss claims.
• •Our liability is limited to the original order amount in case of disputes.

Applicable Law

These terms are governed by the laws of the Arab Republic of Egypt. Any disputes will be resolved in the competent Egyptian courts.

Dispute Resolution

• •We always seek amicable solutions with our customers.
• •If no agreement is reached: complaints can be escalated to official mediation bodies.
• •Any legal action must be filed within one year of the incident.